Last Updated: June 29, 2026
This Privacy Policy explains how WhiteLotus collects, uses, stores, and protects customer information when you visit our store, make a purchase, contact support, or use our services.
By purchasing from WhiteLotus or using our services, you agree to this Privacy Policy.
When you make a purchase or interact with WhiteLotus, we may collect the following information:
◆ Email address
◆ Discord username
◆ Discord User ID, if provided
◆ Order details
◆ License key information
◆ Payment status
◆ Support ticket information
◆ Basic device or access-related information needed for setup, delivery, support, or fraud prevention
We do not intentionally collect unnecessary personal information.
Payments are processed through third-party payment providers and SellAuth.
WhiteLotus does not directly store full credit card numbers, debit card numbers, banking details, or complete payment credentials. Payment processing, fraud checks, and transaction handling may be managed by SellAuth or the payment provider used at checkout.
We use customer information to:
◆ Deliver digital license keys
◆ Verify purchases
◆ Provide support
◆ Prevent fraud, abuse, resale, sharing, or chargeback activity
◆ Manage customer access
◆ Improve our products, store, and support process
◆ Contact customers about order-related issues, updates, or support matters
We only use customer information for business-related purposes connected to WhiteLotus.
We may store license key records, activation status, purchase history, and support-related details to manage access and prevent misuse.
This information helps us confirm ownership, resolve support requests, investigate abuse, and protect the service from unauthorized sharing or resale.
If support is handled through Discord, we may use your Discord username, Discord User ID, ticket messages, screenshots, or other information you provide voluntarily inside a support ticket.
Do not share sensitive personal information in a support ticket unless it is necessary for your request.
WhiteLotus does not sell customer information.
We may share limited information only when necessary with:
◆ SellAuth
◆ Payment processors
◆ Fraud-prevention services
◆ Support or delivery tools
◆ Service providers used to operate the store
◆ Legal authorities if required by law, dispute, fraud investigation, or chargeback response
Information is only shared when needed to operate the business, process purchases, provide support, protect the service, or comply with legal obligations.
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no online service, payment system, server, or communication platform can be guaranteed to be completely secure. By using WhiteLotus, you understand that digital communication and online transactions carry some level of risk.
We may retain customer information for as long as necessary to:
◆ Fulfill orders
◆ Provide support
◆ Maintain license records
◆ Prevent fraud or abuse
◆ Handle disputes or chargebacks
◆ Comply with legal, tax, or business record requirements
Information that is no longer needed may be deleted, limited, or archived at our discretion.
You are responsible for providing accurate checkout and support information.
WhiteLotus is not responsible for failed delivery, delayed support, or access issues caused by incorrect email addresses, incorrect Discord information, or incomplete customer details.
Our store or third-party platforms may use cookies, analytics tools, or tracking technologies to operate the website, process orders, improve performance, detect fraud, or understand store activity.
These tools may collect basic information such as browser type, device information, pages visited, referral source, and general usage activity.
By purchasing from WhiteLotus, you confirm that you are old enough to make digital purchases in your location or have permission from a parent or legal guardian.
We do not knowingly collect information from users who are not permitted to purchase digital products.
Customer information may be used to investigate fraud, chargebacks, payment disputes, unauthorized sharing, resale, abuse, or violations of our Terms of Service.
This may include reviewing order details, payment status, license activity, Discord information, support ticket history, and related records.
Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, contact WhiteLotus through our official support channel. We may require proof of purchase or identity verification before processing a request.
Some information may need to be retained for fraud prevention, dispute handling, business records, or legal compliance.
WhiteLotus may rely on third-party platforms such as SellAuth, Discord, payment processors, hosting providers, and support tools.
These third-party services may have their own privacy policies and data practices. WhiteLotus is not responsible for the privacy practices of third-party platforms.
We may update this Privacy Policy at any time. Updated versions may be posted on our SellAuth store, website, Discord server, or another official channel.
Continued use of WhiteLotus after changes are posted means you accept the updated Privacy Policy.
For privacy-related questions or requests, contact us through our official Discord support system or another support channel listed by WhiteLotus.